• We don't like to keep you waiting, therefore your order is processed within 1-2 business days after it being placed. The estimated shipping duration - as stated on our shipping page - commences from the day your order is dispatched. In case you do require assistance from us about receiving your order, we are here to assist you. Please contact our Customer Support team for any inquiries: info@kinford-london.com

• We strive to process and dispatch orders promptly within 24-48 hours of placement. Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our tracking page.

• If your tracking status shows “delivered” but you haven’t received your package, we recommend the following steps: •Confirm the delivery address on your order. •Check with neighbours, reception or other secure delivery locations. •Review any delivery notes from the carrier. If you’re still unable to locate your package, please contact our Customer Support team with your order and tracking details. We’ll review the case with the carrier and guide you through the next steps.

• If you notice an error shortly after placing your order, contact our Customer Support team immediately. We’ll check whether the address can still be updated before dispatch. If your order has already dispatched, address changes may no longer be possible. In some cases, the carrier may offer redirection services, which are subject to their policies and additional fees. We recommend reviewing your delivery details carefully before completing your purchase.

• An order confirmation email is sent immediately after your purchase. If you haven’t received it, please check your spam or junk folder. If it’s not there, contact our Customer Support team and we’ll verify your order and resend the confirmation if needed.

• You may return your order within 30 days of delivery.Items must be unworn, unwashed and returned in their original condition, with all tags attached and in the original packaging. Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method and keeping proof of shipment until your return has been processed.

• Once your return has been delivered to our warehouse, it is inspected and processed within 15 business days. After approval, the refund is issued to your original payment method. Depending on your bank or payment provider, it may take an additional 3 business days for the funds to appear in your account. You will receive an email confirmation once your refund has been processed.

• Orders may be returned within 30 days of delivery. Returns must be dispatched within this 30-day period. Returns received after this period are not eligible for refund. If your case requires further review, please contact our Customer Support team.

• Our Customer Support team is available 7 days a week via email. Email: info@kinford-london.com - We aim to respond to all enquiries within 24 hours.